Omega Peptides

Last updated: 27/12/2025

1.Validity of the GTC

1.1. General terms and conditions. These General Terms and Conditions (the “GTC”) apply to all offers, Orders and deliveries of Goods by OmegaPeptides, exclusively for scientific research and development purposes, as well as to all related contractual relationships between OmegaPeptides and its Customers (including, but not limited to, the creation and use of a Customer Account).

Orders may also be placed and Goods collected in person at the registered office of OmegaPeptides or another agreed pickup location. In such cases, these GTC shall apply in full accordingly.

1.2 GTC and Orders. These GTC form an integral part of every order placed in the E-shop (“Order”). They apply in full unless explicitly agreed otherwise in writing. In case of conflict between these GTC and specific written Order terms, the Order terms prevail only to the extent of the deviation. Any general terms of the Customer are expressly excluded, even if the Company performs without reservation.

1.3 Amendments to the GTC. The Company may update these GTC. Updated GTC are published in the E-shop and/or Customer Account, with the update date shown. Publication constitutes notification. If the Customer objects to updated GTC, the Customer must notify the Company in writing (email is sufficient) within 5 calendar days of notification. In that case, the Company may (i) accept the objection and continue under the old GTC, (ii) agree special terms, or (iii) insist on the updated GTC, in which case the Customer may terminate the Agreement with immediate effect within 14 calendar days after the Company confirms it insists on the changes.

1.4 No performance to third parties. All warranties, remedies and obligations exist only towards the Customer. No third party acquires rights under the Agreement, except where mandatory law requires otherwise.

2. Definitions

“Agreement” means the agreement between Company and Customer formed under Section 4 and consisting of the Order + these GTC + any written addenda.

“Company” means Omegapeptides as identified above.

“Customer” means exclusively:
(a) a legal entity, or
(b) a natural person aged 18+ acting within the scope of its trade, business, craft, employment or profession.
Consumers (B2C) are not accepted unless explicitly agreed in writing by the Company.

“Customer Account” means a unique account created after registration in the E-shop.

“E-shop” means the online store at https://bisque-caribou-158943.hostingersite.com/ and subpages.

“Goods” means chemical substances and related items offered for scientific research and development only.

“Price” means the purchase price for Goods, including VAT where applicable, plus shipping/payment costs as shown at checkout.

“Confidential Information” means any non-public information designated as confidential or reasonably confidential (discounts, claims handling, commercial arrangements, etc.).

3. Registration and Customer Account

3.1 Registration. To place Orders, the Customer must register and provide accurate, current and complete information. The Customer must update changes without undue delay (no later than 24 hours after the change). The Company may verify information and may refuse, suspend or terminate access/Orders if information is false/incomplete or if the Customer breaches these GTC.

3.2 Password security. The Customer is responsible for password confidentiality and for all actions performed through the account. The Customer must notify the Company of suspected compromise within 24 hours.

3.3 Proper use. The Customer must use the Customer Account for Orders and account management. Sharing/reselling access is prohibited.

3.4 Termination. The Company may terminate the account if (a) incorrect data was provided, (b) the account is inactive for 5 years, (c) upon Customer request, or (d) other cases under these GTC or mandatory law. If there is an ongoing Order/Agreement, termination may be postponed until completion.

3.5 Deletion of content. Upon termination, the Company may delete account content, except data the Company must retain under law (e.g., tax/accounting).

3.6 Availability disclaimer. The E-shop and Customer Account are provided “as available”. Except where expressly stated, the Company provides no warranties that they are uninterrupted, error-free, virus-free, or compatible with all software/hardware. Mandatory rights remain unaffected.

4. Order and Conclusion of the Agreement

4.1 Offer. Product listings are an invitation to treat and do not constitute a binding offer. Product information may be indicative until the Company confirms the Order.

4.2 Research-only restrictions (no human/animal use). The Company sells Goods exclusively for scientific research and development. The Customer acknowledges and agrees the Goods:

4.2.1 are not medicinal products, APIs for human/veterinary medicine, medical devices, or for diagnostic/therapeutic use;

4.2.2 are not intended for human consumption and are not food or supplements;

4.2.3 are not cosmetics and are not intended for contact with the human body (skin, hair, nails, lips, oral cavity, etc.);

4.2.4 are not intended for use by athletes for performance enhancement or any sports-related prohibited use;

4.2.5 must not be used on humans or animals;

4.2.6 are supplied as research materials only; any informational content is for research context and does not imply permitted human use.

4.3 Customer declarations. By placing an Order, the Customer confirms:

4.3.1 the Customer is 18+ and acting as a business/professional (not a consumer), and has sufficient professional knowledge and facilities to handle research chemicals safely;

4.3.2 the Goods will be used solely for research and development and in compliance with all applicable laws/regulations in the Netherlands, the EU, and the destination country;

4.3.3 the Customer will not resell, distribute, supply, or make Goods available for human/animal use or for prohibited applications;

4.3.4 the Customer understands there are risks related to handling, storage, import/export and compliance, and the Customer bears those responsibilities.

4.4 Company reservations. The Company does not provide individual legal, medical, safety or compliance advice. The Customer is responsible for lawful handling and use. The Company may refuse or cancel Orders if it reasonably suspects misuse or non-compliance. Any information provided by the Company, whether on the website, by email or otherwise, does not constitute medical, pharmaceutical or therapeutic advice.

4.5 Ordering process. The Customer selects items, enters delivery/billing details, chooses shipping and payment methods, and confirms acceptance of these GTC and the Buyer Declarations before submitting a binding Order.

4.6 Acceptance and Order confirmation. The Company emails an Order receipt. The Agreement is concluded only when the Company sends a separate Order Confirmation (explicit acceptance), after verifying availability and ability to deliver.

4.7 Communication. Order updates, invoices, and documentation are provided electronically by email (and/or via the Customer Account).

4.8 Customer obligations. The Customer must provide correct details, accept delivery on time, pay the Price, and ensure compliant research-only use.

4.9 Buyer Declaration By placing an Order, the Customer explicitly confirms and declares that the Goods are purchased solely for scientific research and development purposes and not for human or animal use. This declaration forms an essential and decisive part of the Agreement.

5. Price and Payment

5.1 Price & VAT. Prices shown are final product prices. VAT is applied according to applicable Dutch/EU VAT rules, depending on the delivery country and Customer VAT status (e.g., B2B intra-EU reverse charge may apply where legally permitted and where a valid VAT ID is provided/verified).

5.2 Shipping & payment costs. Shipping and payment fees (if any) are shown at checkout and are payable by the Customer.

5.3 Discounts. Discounts are granted only by explicit written agreement.

5.4 Payment moment & invoice. Payment is due as indicated at checkout. The Company provides an invoice electronically after payment (or as required by applicable law).

5.5 Late payment. In case of late payment, the Company may charge statutory commercial interest and reasonable collection costs, and/or a contractual penalty of 0.05% per day on the overdue amount, to the extent permitted by law.

5.6 Set-off & withholding. The Customer may not set off or withhold payments unless mandatory law provides otherwise.

5.7 Non-deliverable shipments (customer-caused). If delivery fails due to incorrect address, refusal, uncollected shipment, customs issues caused by Customer’s non-compliance, or destination restrictions, the Customer bears costs of shipping/return/storage. Refunds (if any) may be reduced by such costs and any loss in value where applicable.

6. Delivery

6.1 Place of delivery. Delivery is to the address in the Order or as otherwise agreed. The Company chooses carrier/route unless agreed otherwise.

6.2 Inspection on receipt. The Customer must inspect shipment immediately upon delivery, including packaging damage, quantity and visible defects. If packaging is damaged, the Customer should refuse delivery or note damage with the carrier immediately. Claims for transport damage may be rejected if the Customer accepts visibly damaged packaging without notation.Transport damage must be reported within 48 hours of delivery and must be supported by clear photographs of the outer packaging, inner packaging and the affected Goods.

6.3 Delivery times. Delivery times are estimates unless explicitly agreed in writing. The Company generally ships within 2 working days after Order Confirmation and payment, subject to stock and logistics.

6.4 Force majeure / impediments. The Company is not liable for delays or non-performance due to force majeure or circumstances beyond reasonable control (carrier delays, customs, shortages, regulatory actions, etc.). If performance becomes impossible, the Company will refund paid amounts for undelivered Goods, unless prohibited or otherwise required by law.

6.5 Storage / non-acceptance. If the Customer fails to accept delivery, the Company may store or dispose of Goods at Customer’s expense.

6.6 Right to suspend. The Company may suspend shipments if it reasonably believes the Customer cannot or will not fulfill obligations.

7. Title and Risk

7.1 Retention of title. Title remains with the Company until full payment is received and the Goods are accepted.

7.2 Risk transfer. Risk of loss/damage transfers to the Customer upon delivery to the Customer or handing over to the first carrier, unless mandatory law requires otherwise.

8. Liability and Compensation

8.1 Company liability cap. To the maximum extent permitted by law, the Company’s liability is limited to the amount paid by the Customer for the relevant Goods giving rise to the claim.

8.2 Exclusions. The Company is not liable for indirect damages, loss of profit, consequential loss, or damages arising from misuse, non-compliant handling, or use contrary to these GTC.

8.3 Mandatory law. Nothing in these GTC excludes liability where exclusion is not permitted by mandatory law.

9. Defects and Complaints

9.1 Liability for defects. The Company is responsible for defects existing at handover. The Company is not responsible for defects caused by improper storage, mishandling, contamination, temperature abuse, or use contrary to these GTC.

9.2 Time limits to notify.

Upon receipt of the Goods, the Customer shall immediately and professionally inspect the Goods, including quantity, condition and packaging.

Any obvious defects or quantity discrepancies must be reported to the Company in writing no later than 2 working days from the date on which the Customer discovered or reasonably should have discovered such defect through professional inspection.
Any hidden defects must be reported in writing no later than 1 month from the date of delivery of the Goods.

Where the Goods are handed over on the basis of a delivery note or handover protocol, the Customer may only claim defects that could have been detected during inspection at the moment of handover and which are recorded in such document. Any later claims relating to such detectable defects are excluded.

If the Customer fails to inspect the Goods properly or does not notify the Company of defects within the applicable time limits, the Goods shall be deemed to have been delivered in full, in conformity and without defects, and all related claims shall lapse.

Furthermore, if the Customer fails to provide the necessary cooperation for delivery, or unreasonably refuses to accept the Goods or any part thereof, the Company shall be entitled to unilaterally confirm delivery, in which case the Goods shall be deemed to have been received by the Customer without defects.

9.3 Complaint method. Complaints must be submitted in writing to info@bisque-caribou-158943.hostingersite.com and include Order number, batch/lot number, description, and photos where relevant.

9.4 No returns without authorization. Goods may not be returned without prior written authorization. Unauthorized returns may be refused and may lead to loss of value/damage for which the Customer is responsible. Due to the nature of the Goods, including sterility, contamination risk and temperature sensitivity, Goods that have been opened, unsealed, reconstituted, improperly stored or exposed to incorrect temperatures are strictly non-returnable.

9.5 Remedies. At the Company’s discretion and subject to law: replacement, missing items, or price reduction. Termination is only possible for material breach and where legally allowed.

9.6 Inspection & cooperation. The Customer must cooperate with reasonable inspection requests; otherwise claims may lapse.

10. Limitations and Time Limits

10.1 Broad limitation. To the fullest extent permitted by law, the Company is not liable for any direct or indirect damages beyond the liability cap.

10.2 Limitation period. Claims must be brought within 1 year from occurrence, unless mandatory law provides a longer period.

11. Confidentiality

11.1 Duty. The Customer must keep Confidential Information confidential.

11.2 Exceptions. Disclosure is allowed where required by law or necessary for performance, or to professional advisers under confidentiality, or with Company’s written consent.

11.3 Duration. 5 years, or longer where required by nature of the information (e.g., trade secrets, GDPR).

12. Privacy

The Company processes personal data in accordance with the GDPR and applicable Dutch implementation legislation. See: https://bisque-caribou-158943.hostingersite.com/privacy-policy/ .

13. Termination

13.1 Term. The Agreement exists from Order Confirmation until fulfilled/terminated.

13.2 Termination. Termination occurs by (a) withdrawal/termination where provided in these GTC or mandatory law, (b) written agreement, or (c) other lawful grounds.

13.3 Company termination. The Company may terminate for non-payment, material breach, repeated breaches, or false declarations.

13.4 Customer termination (non-delivery). If the Company is culpably delayed beyond a reasonable period and after a written additional period of at least 7 calendar days, the Customer may terminate as allowed by law.

13.5 Return after termination (if applicable). If Goods must be returned, the Customer must follow Company instructions and return within 14 days. Goods must be unopened/untampered where relevant. The Company may refuse cash-on-delivery returns. Refunds may be reduced for loss in value caused by Customer handling and for Company claims, to the extent permitted by law.

14. Common and Final Provisions

14.1 Assignment. The Company may assign receivables/rights to affiliates or third parties. The Customer may not assign without Company’s written consent, unless mandatory law provides otherwise.

14.2 Force majeure. Includes natural disasters, strikes, war, terrorism, epidemics/pandemics, regulatory changes, embargoes, supply failures, power outages, etc.

14.3 Notices. Notices may be delivered by email, via Customer Account, or by post/courier. Email is deemed received on the second day after sending, unless proven otherwise.

14.4 Electronic signing. Parties may use electronic signatures compliant with eIDAS.

14.5 Feedback. Feedback may be used by the Company without compensation.

14.6 References. The Customer grants the Company the right to list the Customer as a contracting party/reference in marketing materials unless the Customer objects in writing.

14.7 Governing law. These GTC and Agreements are governed by the laws of the Netherlands, excluding conflict of law rules to the extent permitted.

14.8 Jurisdiction. Disputes are submitted to the competent court in the Netherlands, typically the court with jurisdiction over the Company’s registered office, unless mandatory law requires otherwise.

14.9 Severability. Invalid provisions are replaced with valid provisions closest to the original intent.

14.10 Supervisory authorities. Depending on the subject matter, relevant authorities may include (non-exhaustive):

• NVWA (Netherlands Food and Consumer Product Safety Authority)

• IGJ (Healthcare and Youth Inspectorate)

• ILT (Human Environment and Transport Inspectorate)

• Dutch Customs (Douane)

• Netherlands Labour Authority (Arbeidsinspectie)
  (And/or competent authorities in the destination country.)